In an increasingly complex point-of-care (POC) environment, high analyzer uptime and the ability to make informed decisions fast are key.
With a connected digital service, you get confidence from relevant data and access to analyzers. A partnership with us gives you:
Real-time information on the status of your analyzers
Performance insights to make data-driven decisions
Analytics to continually enhance the efficiency of your point-of-care testing
Remote troubleshooting to support analyzer uptime
Our connected digital services with data insights and remote support always runs securely behind the scenes. It enables you to secure longer uptime, troubleshoot and make data-driven decisions so you can focus on your patients.
Data Insights
Data analytics
Proactive services
No patient information or patient ID- related data are visible or accessible at any time.
Get real-time information at your desktop. Our connected digital service collects, models and interprets actionable data in real time. You get the information you need to make informed operational decisions.
With smart and real-time device information, together we can optimize your analyzer uptime and enhance your user experience.
Remote Support
Remote troubleshooting
Remote software update*
No patient or patient ID-related data are visible or accessible at any time.
For audit and compliance purposes, our connected digital service logs each remote access instance in a comprehensive report that includes a timestamp, technician ID, and a video of the entire session.